Shipping Policy

Last updated: October 2025

Processing Time

All orders are processed within 1–3 business days after your payment is confirmed. Once your order has been processed, it will be sent to our fulfillment partner for packaging and shipment.

Please note: During high-demand periods, processing may take up to 5 business days.

Shipping Times

Shipping times vary depending on your location and the warehouse origin of your product.

Estimated Delivery Times:

  • United States: 7–15 business days

  • Canada: 8–18 business days

  • Europe: 8–20 business days

  • Australia & New Zealand: 10–20 business days

  • Rest of World: 10–25 business days

You will receive a tracking number once your order has been shipped. Tracking updates may take a few days to appear after dispatch.

Shipping Fees

Shipping costs are calculated at checkout based on your location and order weight.
We currently offer free shipping on select items and promotions — check the product page for details.

Delays & Customs

While we do everything we can to ensure timely delivery, international shipments may occasionally experience delays due to factors beyond our control such as customs processing or courier delays.
Customers are responsible for any customs or import duties applicable in their country.

Order Tracking

Once your order ships, you will receive an email with a tracking link. You can track your shipment directly through the carrier’s website or via our Order Tracking Page (if available on your site).

Lost or Missing Packages

If your tracking information shows that your order was delivered but you have not received it, please contact the carrier first.
If the issue persists, reach out to our support team at [yourstore@email.com] — we’ll help investigate and resolve it as quickly as possible.

Incorrect Address

Please double-check your shipping address before completing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions about your order or shipping, please contact us at: 
support@autumnapparel.com